Below is a collection of various questions that we hear all the time in relation to our service and working with virtual staff. Please be sure to read through all of these questions and answers before signing up for our service, so that you can really understand the benefits of using the service to save you valuable time when searching for virtual staff.
If after reading through them, you have any further questions, don’t hesitate to contact us directly.
How long does your process take, from start to finish?
For a ‘General VA’ its usually a 7-14 day process, but this can differ depending on how many active VA candidates we have in our sourcing pool at any given time. We’re sure you’ll agree that sometimes its worth it to wait a few extra days, to make sure we get the BEST person for the job!
Why should I use your service, instead of hiring my own VA directly?
Hiring a virtual employee is not normally as easy as most people think it is. There is a lot that should go into the process, such as searching job boards and other freelancing websites, short-listing applicants, interviewing, background checks, collecting references, testing, etc.
The Virtual Staff Finder service eliminates these things for you, saving you massive amounts of valuable entrepreneurial time – which is primarily what our service is all about! We serve up three VA’s that have gone through all of the above with our experienced and dedicated team, making sure that you have the absolute best chance of finding the virtual worker(s) you need to help you run and support your business.
Will you help me train my VA?
We don’t directly train the VA for you. However, we do have a training course that was specifically created for Filipino VAs, by Filipino VAs. Also, understand that all the VAs selected by the Virtual Staff Finder service to be on our database will already have had a certain amount of experience in the roles you need them to fulfil for you – that you can be assured of. However, you will no doubt have to spend some kind of time training them at first, especially on any specific tasks to you or your business. Once they learn how you like things done, they’ll be off to the races!
How do I pay my VA, and how much?
You can pay your VA in a number of ways. The most popular are either via Paypal (by far the most popular), or money transfer, such as Western Union. Most home-based General VA’s will accept $200-$300 a month for part-time work and between $450-$600 per month for a full-time position, you can find more info on salary guidelines by checking out this page.
Will you help me pay my VA?
No. The VA you select using our service is your direct employee. They don’t work for us, they work for you – it is between the two of you how much, when and any other details surrounding their pay.
What is the 13th Month pay in the Philippines? Do I have to pay it?
Here in the Philippines, all employees must be paid a pro-rata amount, in December, which is known as ’13th Month’. Its basically a government mandated end-of-year bonus. As an overseas employer, and due to the fact that your VA is most probably not paying taxes on their earnings from working for you, you are not ‘required’ to pay it. However, if you feel an employee has done well, and is seen as part of your company’s family of staff, then pay it.
The bottom line on this one is that offering the 13th Month pay to your home-based VA will certainly make them a happier, more long-term type of employee, for sure.
What happens if my VA can’t understand the tasks I give them?
This should certainly not happen on a regular basis. Except for the odd occasion when your VA might ask for simple clarifications on things, your Philippine-based virtual assistant found through the Virtual Staff Finder service will be fluent in English with very good communication skills, both written and verbal. They will also have experience in their respective roles for you, too.
What about Security?
Working with virtual staff does need to be done in the right way. Especially in the beginning – but, this can also be said if you were to work with somebody in the same office, in a similar close professional relationship. We suggest you build up trust slowly, but surely over a certain amount of time, before giving any overly sensitive information (such as copies of passports of credit card statements, etc.) to your VA. Common sense is required in all aspects of business, right? Virtual, or not.
What happens if I don’t like the final candidates that you select for me?
This doesn’t happen very often. However, should you not select your VA from the first batch of final candidates that we provide you, we will, as part of our 10-day guarantee, present you with another three candidates, free of charge. Following this, if you still cannot decide on hiring a VA from the second batch of candidates and want us to continue to look for you, you will need to sign-up for the service again.
What happens if I am unhappy with the virtual worker that I choose?
If for whatever reason you do not want to continue with the VA that you select, within 10 days of the day that you hire them, we will select another three candidates for you to meet with, so you can choose another – completely free of charge. If you make this decision, however, after the 10 day period, you will need to sign-up for the service again, should you want to utilize our service to find another virtual staff member. Please note we do not offer a money-back guarantee.
If there are any other questions that you may have in relation to our service, please don’t hesitate to get in touch with our Customer Service team – they will get back to you within a 24-hour period (except on weekends), most of the time. You can email them here.